Privacy Policy

1. Information We Collect

We collect information to provide a seamless, safe, and efficient experience.

A. Personal Information

Full name

Phone number

Email address

Payment information (processed securely via third-party providers)

Account login credentials

B. Location Data

Real-time GPS location to connect you with nearby gas stations and valets

Location history (only when necessary for service fulfillment)

C. Vehicle Information

Vehicle make, model, color

License plate number

Fuel type

D. Transaction Information

Fuel purchases

In-store item purchases

Order history

Pricing and payment confirmations

E. Device & Usage Data

Device type, OS, IP address

App usage behavior

Crash logs and diagnostics

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2. How We Use Your Information

We use your data to:

Provide and operate the CiaoValet service

Connect you with trained valets

Process payments and transactions

Facilitate fuel delivery and in-store purchases

Improve app functionality and user experience

Communicate updates, promotions, and support messages

Detect and prevent fraud or unauthorized activity

Comply with legal obligations

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3. Real-Time Pricing & Updates

Fuel prices and in-store product prices may fluctuate.

Valets may update pricing at the point of purchase

You will be notified of any price changes

You must approve updated pricing before order completion

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4. How We Share Your Information

We do not sell your personal data.

We may share information with:

A. Service Providers

Payment processors

Cloud storage providers

Analytics tools

B. Valets (Service Associates)

Limited data needed to fulfill your order:

First name

Vehicle details

Location

C. Business Partners

Gas stations and retail partners (only as needed to complete transactions)

D. Legal Requirements

We may disclose information if required to:

Comply with laws or legal processes

Enforce our terms

Protect rights, safety, and security

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5. Data Security

We implement industry-standard safeguards, including:

Encryption of sensitive data

Secure payment processing

Access controls and authentication systems

However, no system is 100% secure.

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6. Data Retention

We retain your information only as long as necessary to:

Provide services

Maintain legal compliance

Resolve disputes

Enforce agreements

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7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data

Correct inaccurate data

Delete your data

Opt out of marketing communications

To exercise your rights, contact us at:

support@ciaovaletservices.com

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8. Children’s Privacy

CiaoValet is not intended for individuals under 18.

We do not knowingly collect data from minors.

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9. Third-Party Services

CiaoValet may integrate with third-party services (e.g., payment processors).

We are not responsible for their privacy practices.

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10. Changes to This Privacy Policy

We may update this policy periodically.

You will be notified of significant changes through the app or email.

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11. Contact Us

If you have questions or concerns about this Privacy Policy:

CiaoValet Support

Email: support@ciaovaletservices.com

Address: 4050 Pennsylvania ste 115 64111

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12. California Privacy Rights (CCPA)

California residents may request:

Disclosure of collected data

Deletion of personal information

Opt-out of data sharing